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Customer Services Support Advisor

Band 3

Main area
Customer Services
Band 3
Full Time - 37.5 hours per week
Job ref
NEP, Unit 8/9 Roseberry Court, Ellerbeck Way, Stokesley, TS9 5QT
£17,787 to £20,448 per annum
24/02/2019 23:59

We are one of the country’s top performing NHS Foundation Trusts, looking after the wellbeing of around half a million people across Northumberland and North Tyneside – one of the largest geographical areas of any NHS Trust in England.

We deliver care from 11 acute sites including an emergency care hospital, general and community hospitals, an outpatient and diagnostic centre, an elderly care unit and an integrated health and social care facility.

We are rated ‘outstanding’ overall by the Care Quality Commission (CQC). We are one of the North East’s largest employers with 9,500 dedicated members of staff. We have a Council of Governors with 70 members, representing the public, staff and some of our external partners.

We invest heavily in staff to ensure that the best talent is attracted, developed, looked after, and retained in every area of the organisation. Staff satisfaction is high and our staff consistently rate us as one of the best places to work in the NHS.

We were one of the first NHS Trusts to receive foundation status, and have been a foundation trust for over a decade.

Candidates must read the entire ‘Applicants Guidance Notes’ before submitting any applications.

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post.  The method of payment is a salary deduction from your first monthly pay.



NEP maintain and develop an Oracle Financials and Procurement System on behalf of a Consortium of NHS Organisations.

NEP is hosted by Northumbria Healthcare NHS Foundation Trust.

To ensure that NEP maintains its position at the leading edge of electronic commerce and financial management, we are committed to an on-going programme of maintaining and supporting the system on behalf of Consortium Organisations.

We are seeking to appoint two highly motivated individuals to join our team based in Stokesley, North Yorkshire. The post holder will be responsible for providing first line maintenance support and ensuring incident Service Desk calls are triaged to the relevant 1st/2nd line support personnel within defined timescales and in accordance with appropriate service level agreements.

The post holder will follow the appropriate security protocols, ensuring the safety and security of data within the system, and controlled access to the system by users. In addition the post holder will be required to monitor and report Customer Support Activity, including the production of related statistical data in accordance with standard operating procedures.

The successful applicant will have experience of working in a pro-active team in a customer service environment, preferably within the NHS.

Apprenticeships logoNo smoking policyPositive about disabled peopleStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Mindful employer.  Being positive about mental health.Improving working livesAge positiveCare quality commission - OutstandingDefence Employer Recognition Scheme (ERS) - Silver

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Further details / informal visits contact

Andrew Seymour


Closing Date: 24th February 2019

If you have problems applying, contact